Our Policies
Sales Tax
We are required by law to collect state sales tax on orders being shipped within the state of California unless buyer is a government entity or provides an authorized resale I.D. card. Sales tax will only be assessed on the merchandise price. If you have other questions regarding sales tax, please feel free to call or e-mail us.
Payment Options
All prices are in U.S. Dollars. We accept major credit card and debit cards. We also accept the Government Impact (Visa/Mastercard) credit card. We use SSL (Secure Socket Layers) technology to keep your transactions safe during transmission and no data is stored on-line. NET 30/Open Accountsare available and Purchase Orders are accepted , please call or e-mail us for this option. Bank wire/Bank Transfer is available as well.
Item Availability
We stock most items unless stated otherwise. Should an item be out of stock at the time of order, you will be notified via email and advised of the expected ship date. Backordered items are usually available within one or two business days.
Privacy Policy
We do not sell, share or disclose your personal information, unless required by law. All information is kept private. We us the latest encryption technology to keep your information safe.
Shipping and Order Information
All items purchased online will ship within one (1) to two (2) days of payment confirmation. Shipping time will vary from two (2) to five (5) working days depending on location, Hawaii and Alaska may take only 2 days as order must ship Air. International orders or orders going to Canada may take longer and we request that you call us to discuss shipping options If you would like your order shipped overnight, please contact us by phone.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during transit. If damage occurred to the item(s) in your shipment, please contact us immediately for assistance.
Privacy Notice
Effective March 25, 2010
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Shields Company website. On some pages, you can make requests, register to receive materials, or submit company information. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can submit information from our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the contact form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please use the information on the contact page of our web site.
